At Customer Maps, we respect your privacy and are committed to protecting personal data. This Privacy Policy explains how we collect, use, and share information when enterprise customers and their authorized users use Customer Maps’ services (“Services”). Customer Maps acts as a service provider, processing data on behalf of our enterprise customers.
1. Information We Collect
We collect and process information provided by enterprise customers and their authorized users in connection with the Services. The specific data collected may vary based on customer configuration and may include:
Customer and User Details Name, work email, role, and account identifiers used to provision access, manage accounts, and support the Services.
Customer Data Processed Through the Services Operational data such as documents (e.g., invoices, purchase orders, shipping records), structured transactions, analytics data, communications content, calendars/contacts, and other data sources configured by the customer.
Usage, Security, and Diagnostic Data Audit logs, usage activity (e.g., timestamps, features used), and system performance data used for security monitoring, troubleshooting, and root-cause analysis (RCA). This data is stored in a tenant-isolated manner.
Website Cookies Our website (customermaps.co) may use cookies and similar technologies as described in our cookie banner.
2. How We Use Your Information
We use collected information to:
Provide, maintain, and improve the Services Manage accounts and deliver customer support Monitor security, prevent misuse, and investigate incidents Perform troubleshooting and root-cause analysis using tenant-isolated data Comply with legal and regulatory requirements
We do not use data collected through the Services for advertising purposes. We do not use customer data to train external AI models.
3. Sharing Your Information
Customer Maps does not share customer data with third parties except as required to provide the Services or comply with legal obligations.
Data from one enterprise customer is never shared with another.
4. Data Security
We implement appropriate technical and organizational safeguards to protect data from unauthorized access, use, or disclosure. However, no system can be guaranteed to be completely secure.
5. Your Choices
Enterprise Users: If you are an authorized user, please contact your organization’s administrator to access, update, or delete your data.
Cookies: You may manage cookies through your browser settings or our website cookie controls.
6. Data Retention
Data retention is based on customer requirements and data classification:
Security logs and system metrics are retained for the duration of the active account and may be deleted upon request, subject to legal obligations Customer data is retained according to customer instructions and may be deleted upon request Backup data may persist temporarily before being securely overwritten
7. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website. Continued use of the Services indicates acceptance of the updated policy. . 8. Contact Us
If you have any questions regarding this Privacy Policy or data handling practices, please contact:
Our mission is to empower individuals by building powerful, accessible tools that allow everyone to control their own future in a world of advanced computing.
